Refund policy

Returns

We accept return requests within 30 days after delivery. Items must be unused, unworn, in their original condition and original packaging.

How to request a return

Email info@ontimebazaar.com with your order number, the item you want to return and the reason. We typically respond within 1–2 business days, Monday through Friday.

Contact us before mailing any item. We will provide return instructions and the correct return address. Items sent back without contacting us first may not be accepted.

Return shipping and fees

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Returns are sent by mail. We do not charge a restocking fee.

Damaged, defective or incorrect items

Please email us within 7 days of delivery with your order number and clear photos of the item and packaging so we can review the issue and arrange the next steps.

Refunds

After receiving your return, we inspect it and notify you whether the refund is approved. Approved refunds are processed to the original payment method within 7 days of receiving the returned item. Your bank or card provider may take additional time to post the refund.

Exchanges

We do not offer direct exchanges. Contact us to arrange an eligible return.

Order cancellations

Contact us as soon as possible to request cancellation. Orders can only be canceled before they have been processed or shipped. Once an order has been processed, shipped or fulfilled by our supplier, cancellation may no longer be possible.

Items not eligible for return

Used, worn, customer-damaged or incomplete items are not eligible for return.