Return & Refund Policy

Thank you for shopping with Ontime Bazaar. We want you to be completely satisfied with your purchase.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be:

• Unused and unworn
• In the same condition you received it
• In its original packaging

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Where to Send Returns

Our products ship from third-party fulfillment partners, so the correct return address depends on the item. Our Rochester address is a business address, not a returns warehouse. Email info@ontimebazaar.com with your order number and we will send you the right return address and instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will resolve the issue promptly at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit.

Order Cancellations

Orders may be canceled within 24 hours of placement. After that window, the order has usually been sent to our fulfillment partner and can no longer be canceled. Please contact us as soon as possible if you need to cancel.

Non-Returnable Items

Items that are used, worn, customer-damaged, or returned incomplete are not eligible for a refund.

Contact Us

To initiate a return or ask about your order, reach out to us at info@ontimebazaar.com or call (585) 364-1791.

Ontime Bazaar · 76E Clintwood Ct, Rochester, NY 14620, United States