About Ontime Bazaar

Ontime Bazaar is an independent online retail store based in Rochester, New York, serving customers across the United States at www.ontimebazaar.com.

We sell physical products across home, kitchen, lifestyle, electronics, outdoor, and everyday-use categories. Orders are placed online, processed after payment confirmation, and shipped directly to the customer address provided at checkout.

How Our Business Works

We want to be straightforward about how we operate. Ontime Bazaar is a retailer, not a manufacturer. We do not produce the products we sell and we do not hold them in a warehouse of our own. We curate items from vetted third-party suppliers and fulfillment partners, and when you place an order, it is shipped to you directly from the partner that stocks that item. Some of these partners are located outside the United States.

This model is why our standard delivery estimate is 8–15 business days after processing rather than two or three days, and why items in a multi-item order sometimes arrive in separate packages. We would rather tell you this upfront than have it be a surprise after you order. Any applicable customs duties on internationally fulfilled orders are covered by us — you will never be asked to pay extra on delivery.

Our Rochester address is our business and correspondence address. It is not a returns warehouse — please contact us before returning anything so we can give you the correct return address for your item.

Business Information

• Store name: Ontime Bazaar
• Business address: 76E Clintwood Ct, Rochester, NY 14620, United States
• Email: info@ontimebazaar.com
• Phone: (585) 364-1791

What We Sell

We curate practical products across home gadgets, kitchen tools, beauty accessories, wellness accessories, and everyday essentials — updated regularly so you always find something useful.

Our Promise

• 30-day returns on eligible items
• Free US shipping on orders over $50
• Secure checkout powered by Shopify
• Customer support responding within 1–2 business days
• Honest delivery estimates — we do not promise speeds we cannot meet

Customer Support

For questions about products, orders, shipping, or returns, contact us at info@ontimebazaar.com or call (585) 364-1791. We typically respond within 1–2 business days, Monday through Friday.

Policies

Our shipping, refund, privacy, and terms pages explain how orders, delivery, returns, and customer information are handled. These are linked in the website footer and are available for review before and after purchase.